Mon–Fri 9am–6pm Prospect House, 121 Bury Old Road, Whitefield, Manchester M45 7AY 0161 767 9966
AI automation

Practical AI automation that cuts admin – safely

We help small and medium-sized businesses use AI tools such as Microsoft 365 Copilot, ChatGPT and Grok, plus automation, to take repetitive work off their team’s plate – with security and UK GDPR in mind from day one.

What’s included

Useful AI, set up properly

Copilot, ChatGPT & Grok, set up safely

We help you choose the right assistant, then set up business accounts with sensible admin, data and retention settings. For Copilot, we check your Microsoft 365 permissions and sharing before it’s switched on, and we can supply your Copilot licences alongside your Microsoft 365.

Workflow automation

Automate repetitive tasks such as approvals, reminders, new starter set-up and data entry, using tools like Power Automate, and bring AI assistants into your workflows through their business integrations and APIs.

Email & document processing

Sort incoming emails, pull key details from invoices, forms and documents and file them in the right place, with a person checking where it matters.

Chatbots & assistants

Assistants that answer common questions from customers or staff using your own approved information, with a clear route to a real person.

Connecting systems & reporting

AI-assisted integration that links email, Microsoft 365, spreadsheets and other business applications, so information flows without retyping and reports build themselves.

Safe AI policies & staff training

A clear AI use policy covering the tools you use, guidance on what can and can’t be shared, and training so your team uses Copilot, ChatGPT or Grok confidently and safely.

Tools we help you use safely

  • Microsoft 365 Copilot
  • ChatGPT Business & Enterprise
  • Grok Business & Enterprise
  • Power Automate
  • OpenAI & xAI APIs

We’re independent and will recommend whatever fits your business. We resell Microsoft 365 and Copilot licences; ChatGPT and Grok business plans are bought directly from OpenAI or xAI, and we set up and manage those accounts for you. Product names are trademarks of their respective owners.

Who it’s for

Ideal if admin is eating your week

  • Your team spends hours copying information between emails, spreadsheets and systems
  • You’re weighing up Copilot, ChatGPT or Grok and want to know which fits your business
  • Staff are already using AI tools on personal accounts and you’re not sure what’s being shared
  • The same customer or staff questions come up again and again
  • You want regular reports without a weekly spreadsheet scramble
How we work

A simple, clear process

  1. Free consultation

    We find out where your team’s time goes and which tasks are the best candidates for automation.

  2. Readiness & risk check

    We review your data, permissions, security and UK GDPR position, including whether a data protection impact assessment is needed.

  3. Pilot a quick win

    We start with one small, useful automation, with human checks built in, so you can see the benefit before going further.

  4. Roll out, train & review

    We extend what works, train your team, document what’s automated and review it regularly.

AI support plans

Monthly AI support plans

Ongoing help to keep your AI tools and automations working well, safe and useful as your business and the tools change.

Essential

Keep what you have running smoothly

  • 30 minutes a month for fixes, tweaks and questions
  • Monitoring of your automations
  • Licence and account admin for Copilot, ChatGPT or Grok
  • Annual review of your AI use policy
  • Support by phone or email
Get a quote for the Essential plan

Plus

For teams using AI every day

Everything in Essential, plus:

  • 2 hours a month for new automation requests, training or changes
  • Staff training sessions and refreshers
  • Regular review meeting
Get a quote for the Plus plan

Premium

For businesses building AI into how they work

Everything in Plus, plus:

  • 5 hours a month for new automations and integrations
  • Policy reviews whenever your tools or use change
  • More frequent review meetings and priority support
Get a quote for the Premium plan

All plans are monthly and tailored to the tools you use. Unused time doesn’t roll over to the next month, and extra work beyond your plan is quoted separately. Licences are separate from the plans. We’ll recommend the right level and give you a written quote after a free consultation. Ask about plans

Why MicroConnect

Safety first, then automation

  • A person stays in the loop. Important decisions, and anything that significantly affects people, are checked by a human.
  • Only the data that’s needed. We keep personal data to a minimum and respect your existing permissions.
  • Business-grade tools. We favour tools with clear data protection terms over personal or consumer accounts.
  • Documented and transparent. We record what each automation does and help you update your privacy information where needed.
  • No hype. If AI isn’t the right answer for a task, we’ll tell you – sometimes a simple fix to an existing system is better.
FAQs

Frequently asked questions

Do we need Microsoft 365 Copilot?

Not necessarily. Copilot is a good fit if your team works mainly in Microsoft 365, but ChatGPT (Business or Enterprise) and Grok (Business or Enterprise) are also options, and many automations need no new AI licence at all. We’ll help you compare them and choose what suits your business – you may not need more than one.

Which AI tools do you work with?

We help businesses use Microsoft 365 Copilot, ChatGPT Business and Enterprise, Grok Business and Enterprise, and automation tools such as Power Automate, as well as the OpenAI and xAI APIs for custom integrations. We’re independent, so we’ll recommend whatever fits your business best.

Is our data safe with AI tools?

Business plans give you much more control than personal accounts, including admin controls and data settings. For example, OpenAI and xAI both say they don’t use business plan data to train their models by default. We check the current terms and settings of each tool before anything is switched on.

Is using AI compatible with UK GDPR?

It can be, if it’s done properly. That means having a lawful basis, using only the data you need, being open with people about it, assessing higher-risk uses, and letting people ask for a human to review significant automated decisions. We’ll help you put sensible steps in place, in line with ICO guidance.

Our staff already use ChatGPT, Grok or similar tools. Is that a problem?

It can be if customer or confidential information is pasted into personal accounts, where the data settings are controlled by the individual rather than your business. Moving to business accounts such as ChatGPT Business or Grok Business, with a short AI use policy and some staff training, removes most of that risk.

Will AI replace our staff?

That isn’t our aim. We focus on taking repetitive admin off your team so they can spend more time on customers and skilled work.

What if an automation gets something wrong?

We build in checks, keep a person involved in anything important, and make automations easy to monitor, adjust or switch off.

How do AI support plans work?

They’re monthly plans tailored to the tools and automations you use. Essential includes 30 minutes a month, Plus 2 hours and Premium 5 hours, for things like fixes, training and new automations. Unused time doesn’t roll over, and extra work is quoted separately. We agree what’s included and confirm it in a written quote after a free consultation. Notice and cancellation terms are agreed in writing before you start.

Can you supply the licences?

For Microsoft, yes. We resell Microsoft 365 licences, so we can supply and manage your Microsoft 365 Copilot licences alongside your Microsoft 365 as part of your quote. ChatGPT and Grok business plans are bought directly from OpenAI or xAI, and we can set up and manage those accounts for you – adding and removing users, settings and access. Licence costs are separate from our AI support plans.

How do we get started?

Book a free consultation. We’ll look at where AI and automation could help, then suggest one small, practical first step.

See where AI could save your team time

Book a free, no-obligation consultation and get practical, plain-English advice.